Salesforce Administrator Job Description Template
Our company is looking for a Salesforce Administrator to join our team.
Responsibilities:
- Monitor and maintain data quality within the Marketing / Sales database;
- Manage all technical aspects of our sales / marketing infrastructure, which includes Salesforce , Marketing automation tools, etc;
- Manage the entire gamut of data mapping in the customer journey (from web to lead to prospect to ongoing customer mapping);
- Identify training needs for the team-members and prepare training plans;
- Establish and maintain scalable CRM processes that ensure best practices in campaign Managment and lead management;
- Maintain MIS trackers and reports for internal circulation;
- Provide day to day production support of the CRM applications to all business users.
Requirements:
- Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of;
- Experience to respond to production support requests and troubleshoot issues;
- Requirements;
- 3+ years of experience as a Salesforce Administrator;
- Proven experience with business process optimisation;
- dashboards, assignment rules, email2case, and advanced formula fields;
- Technical proficiency in custom objects, validation rules, workflow rules, process builder, reporting,
- Experience with Visual Workflow, Salesforce Communities and Salesforce Lightning migration a plus;
- Strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring;
- timely delivery of projects and, more importantly, valuable business results;
- Certified SFDC App Builder or Administrator;
- Strong accountability, teamwork, and initiative;
- exceeding customer expectations;
- Expert-level understanding of Salesforce.com best practices;
- Excellent written and verbal communication skills.