Quality Analyst- Operations Job Description Template
Our company is looking for a Quality Analyst- Operations to join our team.
Responsibilities:
- Record feedback and coach agent know about his/her areas of improvements;
- To ensure agents have required knowledge and competence;
- Bring in necessary changes to the process and constant updation of Call Center core processes;
- To audit calls & emails on a daily basis.
Requirements:
- Should be able to drive Continuous Improvement in process;
- Must be a Graduate;
- Good Excel skills and Reporting knowledge;
- Preferably from E-Commerce industry;
- Practice and focused on metrics;
- Overall should be a good team player, with willingness to learn and drive to excel;
- Excellent written and verbal communication skills;
- Minimum one year experience as a Quality Evaluator in an organization of repute;
- Should be willing to work in shifts, during business hours.