Merchant Support Specialist

Merchant Support Specialist Job Description Template

Our company is looking for a Merchant Support Specialist to join our team.


  • Be part of a fun work environment where merchant support team members are excited to come in each day;
  • Provide assistance to merchants on the issues they may have;
  • Identify sources of issues and trends and report these clearly to the rest of the Paymentwall team;
  • Have a deep knowledge in all aspects of the product: billing, risk mitigation, accounting, end-user experience.


  • University bachelor’s degree or above required;
  • Experience dealing with VIP business customers;
  • Have either experience working at a call center specialized in B2B contact;
  • Must be creative, opinionated, and ambitious, those looking only to do boring monotonous work need not apply;
  • Ability to upsell and promote new Paymentwall products and updates;
  • Clearly communicates and shares timely and appropriate information with cross-functional partners.