IT Help Desk Job Description Template
Our company is looking for a IT Help Desk to join our team.
Responsibilities:
- Managing service requests, software installations, new computer setups, upgrades, etc;
- Troubleshooting login and domain related issues;
- Providing technical support for all hardware/software problems;
- Troubleshooting network related issues;
- Recording escalations from employees and notify the IT head on any operational escalations and complaints;
- Maintaining overall ownership of user’s issues & ensuring resolution within agreed service levels;
- Troubleshooting operating system and general software related issues;
- Resolving the queries in accordance with help-desk escalation process.
Requirements:
- Ability to exercise judgement within procedures and practices to determine appropriate action;
- Ability to work independently and in a team environment;
- MCSE & CCNA certification will be preferred;
- Must be self-managed, responsive and dedicated to customer support;
- Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer);
- Should have experience in TCP/IP and general networking;
- Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines;
- Strong communication skills – effective verbal and written communication skills in English;
- Knowledge of multiple desktop programs, configuration and debugging techniques.