Global Technical Support Engineer 2 Job Description Template
Our company is looking for a Global Technical Support Engineer 2 to join our team.
Responsibilities:
- Support merchant onboarding and account configuration;
- Communicate live issues to merchants and internal stakeholders. Identify and submit PayPal defects;
- Help develop technical content (sample code, white papers, FAQs, blogs, etc.);
- Work independently and with other members to successfully drive significant projects to completion;
- Participate in the development of tools, systems and processes to improve productivity.
Requirements:
- Understanding of payment processing and gateways is a plus;
- Understanding of web technologies, including the protocol and TCP/IP;
- At least 3+ years of working experience in a Software Product Development or Technical Support role;
- Experience with shell scripting and Linux/Unix commands;
- Understanding of firewalls and proxies;
- Experience in the following: Java, C++, C#, VB.NET, PHP, Perl, Ruby, Python, SQL, Web Services, HTML, JavaScript, NVP, JSON, XML, SOAP, and REST;
- Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions;
- Business Awareness, understands current and possible future business trends and information;
- Strong English written and verbal communication skills are required;
- BS, BSEE, CS or other relevant technical degree;
- Skilled in Presenting, can effectively communicate in large or small group settings both in person and via online or remote communication vehicles;
- Experience with mobile operating systems, such as Android and iOS, is a strong plus;
- Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.