Global Technical Support Engineer 2

Global Technical Support Engineer 2 Job Description Template

Our company is looking for a Global Technical Support Engineer 2 to join our team.

Responsibilities:

  • Support merchant onboarding and account configuration;
  • Communicate live issues to merchants and internal stakeholders. Identify and submit PayPal defects;
  • Help develop technical content (sample code, white papers, FAQs, blogs, etc.);
  • Work independently and with other members to successfully drive significant projects to completion;
  • Participate in the development of tools, systems and processes to improve productivity.

Requirements:

  • Understanding of payment processing and gateways is a plus;
  • Understanding of web technologies, including the protocol and TCP/IP;
  • At least 3+ years of working experience in a Software Product Development or Technical Support role;
  • Experience with shell scripting and Linux/Unix commands;
  • Understanding of firewalls and proxies;
  • Experience in the following: Java, C++, C#, VB.NET, PHP, Perl, Ruby, Python, SQL, Web Services, HTML, JavaScript, NVP, JSON, XML, SOAP, and REST;
  • Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions;
  • Business Awareness, understands current and possible future business trends and information;
  • Strong English written and verbal communication skills are required;
  • BS, BSEE, CS or other relevant technical degree;
  • Skilled in Presenting, can effectively communicate in large or small group settings both in person and via online or remote communication vehicles;
  • Experience with mobile operating systems, such as Android and iOS, is a strong plus;
  • Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers.