Customer Care Executive

The Customer Care Executive is responsible for the overall satisfaction of customers. Plans and directs all aspects of an organization’s customer service policies, objectives, and initiatives. Being a Customer Care Executive typically reports to top management. May require an advanced degree. The Customer Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. Working as a Customer Care Executive typically requires 8+ years of managerial experience.

Customer Care Executive Job Description Template

Our company is looking for a Customer Care Executive to join our team.


  • Leverage the renewal activity to promote incremental product sales;
  • Maintain high customer retention rates through the development of strong relationships with customers;
  • Interact with other departments including to meet and deliver customer requirements;
  • Follow up with customers that do not respond within designated time frames;
  • Effectively communicate with external customers regarding renewal enquiries.


  • Must be able to speak multiple languages;
  • Proficiency in spoken and written English;
  • Experience in Telecalling/ Customer service;
  • Proven track record of selling and presenting in person and on the phone;
  • Must have completed an Undergraduate degree;
  • Work experience- 1-2 years (in BPO) or any other industry;
  • Any Graduate.