Cloud Support Engineer

Cloud Support Engineer Job Description Template

Our company is looking for a Cloud Support Engineer to join our team.


  • Ensure that SLAs are met in executing operational tasks;
  • Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc);
  • Experience working within an Agile/Scrum SDLC;
  • Collaborate with other engineers to implement operational solutions while defining, adhering to industry best practices;
  • Evaluate performance trends and expected changes in demand and capacity, and establish the appropriate scalability plans;
  • Experience in Building and managing Virtualized systems (KVM, OVM, Containers/Docker) and ability to read and understand source code;
  • Working knowledge of information security issues;
  • Troubleshoot and solve customer issues on production deployments;
  • Conduct periodic on-call duties;
  • Design, build, manage and operate the infrastructure and configuration of SaaS applications with a focus on automation and infrastructure as code;
  • Design, creation, and provisioning of infrastructure;
  • Solid experience using configuration management frameworks (e.g. Chef, Puppet);
  • Systematic problem-solving approach, combined with a strong sense of ownership and drive;
  • Experience writing automation tools & eagerness to “automate all the things”;
  • Deploy and maintain applications.


  • Align a portion of your day with the business hours of Pacific Time Zone – UTC -8;
  • Experience using Kubernetes;
  • Experience with automation tools/platforms;
  • Configuration of CI/CD pipelines using Jenkins;
  • Strong experience with Infrastructure as Code and Configuration Management tools;
  • Demonstrated knowledge of the ELK stack;
  • Experience with Terraform is a plus;
  • Experience working within an Agile/Scrum SDLC;
  • Experience writing backend applications is not required but definitely a plus;
  • Experience with alerting and monitoring tools;
  • 5+ years related professional experience;
  • Experience working in a highly distributed company is a plus;
  • Experience with Prometheus/Grafana for metrics aggregation/visualization.