Cloud Support Engineer Job Description Template
Our company is looking for a Cloud Support Engineer to join our team.
Responsibilities:
- Ensure that SLAs are met in executing operational tasks;
- Working knowledge of web and network protocols and standards (HTTP, TLS, DNS, etc);
- Experience working within an Agile/Scrum SDLC;
- Collaborate with other engineers to implement operational solutions while defining, adhering to industry best practices;
- Evaluate performance trends and expected changes in demand and capacity, and establish the appropriate scalability plans;
- Experience in Building and managing Virtualized systems (KVM, OVM, Containers/Docker) and ability to read and understand source code;
- Working knowledge of information security issues;
- Troubleshoot and solve customer issues on production deployments;
- Conduct periodic on-call duties;
- Design, build, manage and operate the infrastructure and configuration of SaaS applications with a focus on automation and infrastructure as code;
- Design, creation, and provisioning of infrastructure;
- Solid experience using configuration management frameworks (e.g. Chef, Puppet);
- Systematic problem-solving approach, combined with a strong sense of ownership and drive;
- Experience writing automation tools & eagerness to “automate all the things”;
- Deploy and maintain applications.
Requirements:
- Align a portion of your day with the business hours of Pacific Time Zone – UTC -8;
- Experience using Kubernetes;
- Experience with automation tools/platforms;
- Configuration of CI/CD pipelines using Jenkins;
- Strong experience with Infrastructure as Code and Configuration Management tools;
- Demonstrated knowledge of the ELK stack;
- Experience with Terraform is a plus;
- Experience working within an Agile/Scrum SDLC;
- Experience writing backend applications is not required but definitely a plus;
- Experience with alerting and monitoring tools;
- 5+ years related professional experience;
- Experience working in a highly distributed company is a plus;
- Experience with Prometheus/Grafana for metrics aggregation/visualization.