Big Data Support Engineer Job Description Template
Our company is looking for a Big Data Support Engineer to join our team.
Responsibilities:
- Complete Ownership: Track Support issues through to closure upon complete agreement with Customers at all times;
- Reproduce customer issues for diagnosis/ further analysis, passing acknowledged Service errors to Engineering team for fixing and QA;
- Ensure that Service Level Agreements are met for each assigned incident;
- Willing to assist Solutions (Professional Services) team and other teams within the Company when needed or as situation demands;
- Exhibit continuous improvement on technical knowledge and problem resolution skills and strive for excellence;
- Provide resolutions and/ or Workaround to customer queries/ issue as appropriate;
- Visit Customers when needed.
Requirements:
- 3 – 8 years of experience in Technical/ Application Support;
- Ability to read and write SQL – and understanding of one of Relational Databases such as MySQL, Oracle, Postgres, SQL Server;
- Excellent written and verbal communication skills;
- Occasional involvement in support over weekends/ early/ late shifts (6AM-10PM window at worst – working remotely);
- Be a team player with an ability to work under pressure with good time management skills;
- Comfortable with Linux with ability to write small scripts in Bash/Python. Ability to grapple with log files and unix processes;
- Ability to learn complex new things quickly;
- Bachelors degree in CS/Eng required, masters/ Ph.D. a plus.