Application Support Job Description Template
Our company is looking for a Application Support to join our team.
Responsibilities:
- Ensures information controls, back-up and recovery strategies are in place across all environments;
- Demonstrate creativity, innovation and high performance;
- Develop and maintain relationships with technical staff, end users and clients;
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring;
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
Requirements:
- Experience in a client facing role (external or internal);
- Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence;
- Ability to influence and drive change at senior levels;
- Experience working with scheduling tools like Autosys/Control-M is a plus;
- Excellent interpersonal, relationship and negotiating skills;
- Demonstrate Leadership drive & professional courage;
- Experience in Disaster Recovery planning and test execution;
- Experience supporting mission-critical platforms/applications desirably in financial services industry,
- 6+ years of hands-on experience in Production Support/Engineering;
- Strong written and verbal communication skills;
- Leadership skills, drive for continuous improvement;
- Able to multi task in a high pace environment and drive efficiencies to change the bank;
- Knowledge working in Scrum/Kanban is a plus;
- Strong analytical & trouble shooting skills required;
- 1-3 years experience utilizing scheduler software such Control-M or Autosys.