Application Support Engineer

Application Support Engineer Job Description Template

Our company is looking for a Application Support Engineer to join our team.


  • Provide first level Technical Support to the clients in USA;
  • Manage issue resolution by providing solution from a remote location or by accessing the user’s desktop;
  • RCA documentation and Issue resolution documentation;
  • Record escalation from employees and notify Development and QC team for required changes in application;
  • Troubleshoot application login, user profile set up and software related issues;
  • Troubleshoot issues/queries raised by operational teams related to application.


  • Excellent written and verbal communication skills;
  • Graduate with 15+ Years of full time education from a Recognized University;
  • 1-5 years of experience in Technical/Application support position;
  • Knowledge about Software testing will be an added advantage;
  • Flexible with work timings (24 x 5);
  • Candidate should have the experience of Application Support/Oracle Database Support/ Server Support (Windows);
  • Should be able to manage and prioritize multiple work requirements to meet deadlines;
  • Should be able to work independently and in a team environment;
  • IT-Software / Software Services;
  • Should be self-managed, responsive and dedicated to customer support;
  • Should have good grasping of new technology;
  • Fluent in oral and written communications in English language;
  • Experience in Hotel Operations for IT segment;
  • Good network and server knowledge (Level: Basic);
  • Industry.