Analyst- IT Global Service Desk

Analyst- IT Global Service Desk Job Description Template

Our company is looking for a Analyst- IT Global Service Desk to join our team.

Responsibilities:

  • Per requirements support IT projects and initiatives for testing, validation and document creation;
  • Identify key areas and support knowledge management based on IT Incidents and Service requests;
  • Pro-actively identify and communicate potential bottlenecks, problems and operational adjustments that improve the stability of IT operations;
  • Provide consultation, training, documentation and guidance to IT managers regarding ITIL methodology, processes, procedures and approach.

Requirements:

  • 3 – 5 years of IT Service Management experience and basic IT skills;
  • 1 year of IT Service Management experience and basic IT skills;
  • Proven multi-lingual certifications (English language + one additional language (Preferably German or Portuguese, Italian or Korean);
  • English language + one additional language certification (Italian, German, Portuguese, or Korean) is a must;
  • Professional IT service management certifications preferred (ITIL);
  • Must be fluent in Microsoft Office Outlook, Excel, Word, PowerPoint, and, Visio and Project;
  • Bachelor’s degree related to Computer Sciences;
  • Previous experience with IT Service Management tool preferred.