Technical Consultant / Technical Support Associate Job Description Template
Our company is looking for a Technical Consultant / Technical Support Associate to join our team.
Responsibilities:
- May travel to client site in order to resolve extremely complex customer and product issues;
- Interact with customers to help troubleshoot and resolve highly complex product problems or issues;
- Track and document inbound support requests and ensure proper notation of customer problems or issues;
- Stay abreast of current technology in products, design changes, and new products offered.
Requirements:
- Track and document inbound support requests and ensure proper notation of customer problems or issues;
- Stay abreast of current technology in products, design changes, and new products offered;
- Interact with customers to help troubleshoot and resolve highly complex product problems or issues;
- May travel to client site in order to resolve extremely complex customer and product issues;
- Professional Certification such as MCITP or MCP preferred.