Technical Business Analyst

Technical Business Analyst Job Description Template

Our company is looking for a Technical Business Analyst to join our team.


  • Typically works with senior staff, but may coordinate smaller or less complex projects independently;
  • Production and review of high-level requirements specifications/functional analysis;
  • Supports call-initiated workflow through IT, logging all customer questions, requests, and problems and tracks the same through to resolution;
  • Provide demo of implemented functionality to internal/external parties;
  • Review Product Documentation (BA – Product);
  • Provide module specific consultation to other internal teams;
  • Develops clear vision for end product/system;
  • Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilize senior staff;
  • Develops a well defined, shared understanding of the project scope;
  • Review of test plans for new developments/releases/reports;
  • Retrieve, use and understand data from a relational data warehouse in order to make recommendations to product team;
  • Completes content, process, and procedures for technical and functional system work that is low to medium in complexity;
  • Acts as primary focal point for all customer applications;
  • Ensures proper documentation and business justification of all requests;
  • Functional testing of new developments/releases.


  • Must be able to effectively communicate to audiences at all levels of the organization, translating for both technical and non-technical audiences;
  • Ability to take managements direction and needs from concept to reality;
  • Advanced Excel, PowerPoint, Word skills;
  • Strong analytical and problem solving skills;
  • Must also demonstrate excellent negotiation, analysis, problem-solving, decision-making and time management skills;
  • Ensure IT projects are function smoothly and efficiently for all employees and customers;
  • Own and deliver IT initiatives and services to all business units and departments;
  • Self-starter with excellent time management skills and some flexibility when working in a global environment across all time zones;
  • Outstanding analytical problem solving, analytical decision-making skills;
  • Provide inspirational people leadership for the Management & Employees;
  • Familiarity with how back-end (such as ERP) and eCommerce or related digital solutions interface with each other;
  • Knowledge of Business Travel standard tools an asset (GDS, OBTs …);
  • Relational database knowledge;
  • Demonstrates creative and innovative thinking by bringing new ideas and improvements forward;
  • Ability to collaborate with a top management members.