Senior Manager – SAP Service Management

Senior Manager – SAP Service Management Job Description Template

Our company is looking for a Senior Manager – SAP Service Management to join our team.


  • Accountable for ensuring business functions are aptly supported by SAP systems along pre-agreed SLAs and parameters;
  • As an Application Service Manager, will be responsible for end to end Service Delivery for identified SAP applications;
  • Should be able to envisage opportunities for business value addition and get it implemented in a diverse SAP and Non-SAP Technology landscape.


  • Must have good knowledge of Release Management, Incident Management and Problem Management processes;
  • To lead and facilitate LEAN / process improvement in SAP service;
  • Should possess knowledge of SAP as a product and how each SAP module complements each other along with Business Processes;
  • Experience in managing a globally distributed team;
  • Excellent communication and interpersonal skills;
  • Should be able to appreciate high level Business Process mapping onto SAP as a platform;
  • Better Understanding of SAP and Non SAP Technology Architecture which includes Application, Hardware and Middleware components;
  • Detailed understanding of business processes in the life sciences / pharmaceutical domain;
  • Should be able to drive and deliver continuous improvements through Service Improvements and Productivity improvements;
  • Detailed understanding of Software Development Life cycle, Application Life cycle Management, Back up and Disaster Recovery processes;
  • Able to grasp and understand new technological trends / concepts;
  • Must have significant experience of working in a multi partner scenario and a cross- culture environment;
  • Should have experience in a validated environment and aware of GXP and SOX requirements.

What job descriptions are similar to Senior Manager – SAP Service Management?