rovedChange and problem manager Job Description Template
Our company is looking for a rovedChange and problem manager to join our team.
Responsibilities:
- Provides resolutions to an assortment of customer problems and/or requests;
- Assigned to basic service delivery processes and associated projects;
- Acts as point of escalation to resolve customer issues or concerns;
- Regular direct interaction with customer and end-users;
- May participate in continuous improvement activities in support of customer or internal business processes.
Requirements:
- Good verbal and written communication skills – English, other languages is an advantage;
- Basic understanding of ITIL V3 processes and principals.