Program Manager – Professional Services

Program Manager – Professional Services Job Description Template

Our company is looking for a Program Manager – Professional Services to join our team.


  • Manage ICERTIS product implementations and take ownership of project management including customer relationship, planning and financials;
  • Interact effectively with both technical and non-technical members on the team;
  • Contribute to ICERTIS product roadmap through active feedback from customers and implementation experience;
  • Manage multiple related projects effectively by defining milestones and schedules;
  • Manage risks related to people, technology and processes;
  • Manage a team of Lead Functional and Sr. Functional Consultants engaged in ICERTIS product implementations across multiple projects and geographies;
  • Critically evaluate information gathered from multiple sources and reconcile conflicts;
  • Build and foster internal consulting capability within the implementation team across different domains and industries;
  • Champion company policies and processes, and ensure their adherence within the team;
  • Manage system configuration and deployment activities across multiple engagements;
  • Project and work-stream management.


  • Prior experience in implementing Contract Management/Supply Chain applications is highly preferred;
  • Must have direct client engagement experience over multiple end-to-end implementations;
  • Familiarity with project planning tools such as MS Project for devising detailed project plans, project monitoring and progress tracking;
  • BA/BS degree;
  • MBA and/or experience in Management Consulting is preferred;
  • Demonstrate good understanding of SDLC, project management and implementation methodologies and their application;
  • Demonstrate a good understanding of SDLC, project management and implementation methodologies;
  • 10+ years of Program Management experience;
  • Be a US citizen or a Green Card Holder;
  • Candidate must possess an engineering degree from a reputed institute. Having an MBA in a related field will be a distinct advantage.