NOC Administrator Job Description Template
Our company is looking for a NOC Administrator to join our team.
Responsibilities:
- Analyze system events to ensure appropriate metrics are collected and archived;
- Determine severity and urgency of an incident to take appropriate actions to restore service, escalating to Engineering staff as necessary;
- Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools;
- Adhere to established communications structure during system impacting events, recording timeline(s), and moderating technical bridges as needed;
- Lead and perform other duties as assigned by your supervisor;
- Support 24×7 coverage in rotational shifts;
- Occasionally play GTA Online and/or RDR Online to support development efforts;
- Work with team leads for continuous process improvement;
- Investigate, troubleshoot, and resolve network and infrastructure system related issues via pre-defined runbooks;
- Serve as the central point for health status updates on production and development platforms;
- Record and react to system events in accordance with established procedures.
Requirements:
- Ability to work independently and possess superior skills in troubleshooting and issue resolution;
- Ability to work calmly in high pressure situations and manage multiple ongoing projects;
- Ability to multi-task in a fast-paced environment;
- Understanding of Incident Management;
- Excellent written and verbal communications skills and problem-solving skills;
- Self-motivated in learning and enhancing technical skills to increase job effectiveness;
- Proven experience in a fast paced, time sensitive environment;
- Strong sense of urgency, with a passion for accuracy and timeliness;
- Good understanding of principles of TCP/IP based networks;
- Ability to work in 9 hour and/or 12-hour rotational shifts, 24x7x365;
- Ability to communicate clearly and professionally;
- Strong problem-solving skills;
- Ability to adapt to changing business processes;
- Bachelor’s Degree in CS and/or equivalent experience;
- Minimum of 2 years’ experience in I.T. Services and/or 24×7 NOC role is required.