NOC Administrator

NOC Administrator Job Description Template

Our company is looking for a NOC Administrator to join our team.


  • Analyze system events to ensure appropriate metrics are collected and archived;
  • Determine severity and urgency of an incident to take appropriate actions to restore service, escalating to Engineering staff as necessary;
  • Protect players’ experience by applying initiative and sound judgment while adhering to established incident management tools;
  • Adhere to established communications structure during system impacting events, recording timeline(s), and moderating technical bridges as needed;
  • Lead and perform other duties as assigned by your supervisor;
  • Support 24×7 coverage in rotational shifts;
  • Occasionally play GTA Online and/or RDR Online to support development efforts;
  • Work with team leads for continuous process improvement;
  • Investigate, troubleshoot, and resolve network and infrastructure system related issues via pre-defined runbooks;
  • Serve as the central point for health status updates on production and development platforms;
  • Record and react to system events in accordance with established procedures.


  • Ability to work independently and possess superior skills in troubleshooting and issue resolution;
  • Ability to work calmly in high pressure situations and manage multiple ongoing projects;
  • Ability to multi-task in a fast-paced environment;
  • Understanding of Incident Management;
  • Excellent written and verbal communications skills and problem-solving skills;
  • Self-motivated in learning and enhancing technical skills to increase job effectiveness;
  • Proven experience in a fast paced, time sensitive environment;
  • Strong sense of urgency, with a passion for accuracy and timeliness;
  • Good understanding of principles of TCP/IP based networks;
  • Ability to work in 9 hour and/or 12-hour rotational shifts, 24x7x365;
  • Ability to communicate clearly and professionally;
  • Strong problem-solving skills;
  • Ability to adapt to changing business processes;
  • Bachelor’s Degree in CS and/or equivalent experience;
  • Minimum of 2 years’ experience in I.T. Services and/or 24×7 NOC role is required.