Functional Consultant – Customer Support Job Description Template
Our company is looking for a Functional Consultant – Customer Support to join our team.
- Understand how the product works and how it is used by customers;
- Role may involve travel to customer locations;
- Follow and contribute to defined CRM processes to manage customer requests efficiently;
- Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution;
- Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
- Willingness to work in shifts;
- Outstanding written and verbal communication skills;
- Excellent troubleshooting skills with expertise in SQL & Stored Procedures;
- Deep understanding of customer support processes and tools. Ability to follow defined processes;
- Exposure to Windows Azure and Cloud Computing will be an added advantage;
- 3+ years previous experience in an Application Support role;
- Ability to coordinate, follow up, follow through and drive issues to closure proactively.