Functional Consultant – Customer Support

Functional Consultant – Customer Support Job Description Template

Our company is looking for a Functional Consultant – Customer Support to join our team.


  • Understand how the product works and how it is used by customers;
  • Role may involve travel to customer locations;
  • Follow and contribute to defined CRM processes to manage customer requests efficiently;
  • Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution;
  • Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.


  • Willingness to work in shifts;
  • Outstanding written and verbal communication skills;
  • Excellent troubleshooting skills with expertise in SQL & Stored Procedures;
  • Deep understanding of customer support processes and tools. Ability to follow defined processes;
  • Exposure to Windows Azure and Cloud Computing will be an added advantage;
  • 3+ years previous experience in an Application Support role;
  • Ability to coordinate, follow up, follow through and drive issues to closure proactively.