DM Support Specialist Job Description Template
Our company is looking for a DM Support Specialist to join our team.
Responsibilities:
- Assist project team members on ongoing Global Projects;
- Overtime, off hours support and travel may be required;
- Maintain and update documentation on Data Management’s global operational procedures;
- Research into new security instruments to determine support procedures;
- Develop relationship with data vendors and Invesco data users to provide support as appropriate;
- Research, recommend and lead data standard enhancement initiatives and automation/continuous improvement of daily operations processes;
- Serve as a mentor to Sr. Data Management Administrator and DMA I & II;
- Ability to shift perspective from high level ‘Big Picture’ to low-level detail;
- Ensure data are reconciled between various internal systems;
- Sample tasks include the set up, maintenance, review and validation of security master, brokers, portfolio / accounts and market data elements;
- Problem solve and Trouble shoot in day-to-day operations;
- The ability to present and absorb complex ideas quickly and accurately;
- The ability to provide solutions to a tight deadline;
- Proactively contribute ideas and participate in the continual improvement initiatives within Data Management;
- Participate in data reconciliation process between various internal systems as needed.
Requirements:
- Varies explanation and communication style based on the background and perspective of the audience;
- Is inventive/creative with respect to methods or techniques being used in order to improve performance;
- Follows up to ensure that the solution worked or had a positive effect. Takes preventative steps to ensure the problem does not reoccur;
- “Customer” refers to internal and external customers or clients;
- Business Acumen: The ability to understand the business implications of decisions and the desire to improve organizational performance;
- Ensures that potential solutions or actions will positively integrate and connect the different business units;
- Communicates Effectively and Uses Good Judgment: Listens and responds to people’s concerns by adapting own behavior in a helpful manner;
- Communication Skills: Practice active listening when interacting with individuals and groups to extract relevant information;
- Is genuinely sensitive to cross-cultural differences, non-verbal cues, feelings and emotions. Responds with sensitivity and directness;
- to maximize audience understanding of both the message and its intent;
- Knows where and how to concentrate own work efforts to avoid wasted/unproductive time;
- The identification of appropriate participants and processes required to facilitate the best possible solution within available timeframes.