Customer Care Executive (Australian process) Job Description Template
Our company is looking for a Customer Care Executive (Australian process) to join our team.
Responsibilities:
- Follow communication procedures, guidelines and policies;
- Build sustainable relationships and trust with customer accounts through open and interactive communication;
- Identify and assess customers needs to achieve satisfaction;
- Provide accurate, valid and complete information by using the right methods/tools;
- Take the extra mile to engage customers;
- Manage outbound calls,
- Keep records of customer interactions, process customer accounts, and file documents;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Requirements:
- Familiarity with CRM systems and practices;
- Fresher & experience both can apply for this role;
- Excellent communication and presentation skills;
- Strong phone contact handling skills and active listening;
- Customer orientation and ability to adapt/respond to different types of characters;
- Ability to multi-task, prioritize, and manage time effectively;
- Track record of over-achieving quota.