Conference and Events Assistant Manager Job Description Template
Our company is looking for a Conference and Events Assistant Manager to join our team.
Responsibilities:
- Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members;
- Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand’s policies and procedures;
- Recruit, manage, train and develop the C and E Team;
- Set achievable budgets and other short- and long-term functional goals;
- Manage staff performance in compliance with company policies and procedures;
- Optimise sales and contain costs, identifying any areas for action;
- Ensure the C and E Sales Team has the skills and knowledge required for high-level performance;
- Assist in managing all Conference and Banqueting operations;
- Maintain exceptional levels of customer service;
- Ensure that training is carried out on an ongoing basis;
- Ensure compliance of brand standards;
- Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development;
- Recruit, manage, train and develop the Front Office team;
- Evaluate guest satisfaction levels with a focus on continuous improvement;
- Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis.
Requirements:
- Ability to manage conflict effectively;
- Positive attitude and excellent communication skills;
- Ability to demonstrate negotiation and influencing skills;
- Ability to work under pressure;
- Demonstrated previous experience in similar role;
- Effective management skills;
- Proven commercial acumen;
- Exceptional communication skills;
- Exceptional leadership skills to create a winning team;
- Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty;
- Strong knowledge of hotel/leisure/service sector.