Cloud Operations Engineer – L2 Job Description Template
Our company is looking for a Cloud Operations Engineer – L2 to join our team.
Responsibilities:
- Participation in an on-call rotation and operate effectively in a global 24×7 environment;
- Experience: 5 – 9 years;
- Must feel comfortable working in a fast-paced, dynamic and flexible environment;
- Respond, troubleshoot and resolve production alerts;
- Must be able to work extended hours as needed including being available for off hours production support;
- Front line support for Cloud Monitoring – Infrastructure and Application;
- The Cloud Ops Engineer is responsible for 24/7 availability for Druva, a cloud SaaS;
- Scale infrastructure capacity on production;
- Initiate Incident Response for cloud outages;
- Assist in security vulnerability and remediation;
- Participate in Cloud Updates and Maintenance;
- Communicate and troubleshoot operational issues supporting a complex environment;
- Respond to product escalations from Support as well as Engineering;
- Analyse trends to pro-actively prevent incidents;
- Support and sustain customer facing AWS Production.
Requirements:
- Knowledge of Configuration Management (SaltStack) for complex software management;
- Monitor and analyse system logs and RCA;
- Ability to think outside-of-the-box to generate creative solutions to problems;
- Monitor site reliability and performance;
- Ability to learn new technologies quickly with some support and guidance;
- Requires excellent communications skills, both verbal and written;
- Strong Linux/Unix administration;
- Scripting knowledge (Shell, Python);
- Requires the ability to multitask and work well under pressure;
- Knowledge of Cloud providers including Amazon AWS, Google Cloud Platform, or Microsoft Azure.