Client Servicing Executive Job Description Template
Our company is looking for a Client Servicing Executive to join our team.
Responsibilities:
- Offer timely and required suggestion to clients pertaining to the work;
- Improve billing and ensure timely collections;
- Act as SPOC for clients;
- Handling queries efficiently on emails,phone calls as well as in meetings;
- Understanding our clients, their requirements and develop a professional business relationship;
- Monitoring and supervising the effectiveness of campaigns;
- R Rs;
- Retaining retention;
- Identifying the other needs of clients and up selling the other services of our company;
- Update the internal system with client details and the task requirements regularly;
- Uphold company standards and ensuring client satisfaction;
- Relationship Management – Meeting with IT executives as well as key business users understanding their requirement and providing;
- Planning – Result oriented planning of tasks with due diligence on prioritizing while aligning with Client requirements/plan;
- Pre-Sales Support – Providing support for pre-sales activities like Demo set up, responding to RFP, Lead research, etc;
- Client Expectation Management – Being the pivotal point between both internal and external customers keeping the Client aware.
Requirements:
- Understanding our clients, their requirements and develop a professional business relationship;
- Regular communication through telephone and emails with clients;
- Proficient in email communication with business groups;
- Familiar with CRM / support ticket systems;
- Offer timely and required suggestion to clients pertaining to the work;
- Excellent written and verbal communication;
- Act as SPOC for clients;
- Ability to multi-task, prioritize, and manage time effectively;
- Retaining retention;
- R Rs;
- Strong phone contact handling skills and active listening;
- Professional attitude with natural inclination to problem solving;
- Uphold company standards and ensuring client satisfaction;
- Identifying the other needs of clients and up selling the other services of our company;
- Update the internal system with client details and the task requirements regularly.