vcpp msp saas business analyst Job Description Template
Our company is looking for a vcpp msp saas business analyst to join our team.
Responsibilities:
- Helping partners to order correct services and configurations;
- Deliver on ad-hoc assignments as business requires;
- Driving solutioning of any issues pertaining to these orders with the appropriate VMware teams;
- Provide suggestions and ideas that enhance processes and simplicity of operations;
- Liaising with VMware internal teams to ensure order to provisioning has occurred;
- Tracking and communicating metrics related to these activities;
- Follow compliance guidelines and internal policies and procedures;
- Ensure all transaction have been booked and billed accurately, provide extended support at quarter end and various close deadlines;
- Assisting VMware Cloud Provider MSP partners with the determination of which services to order for their particular environment;
- Interact with sales teams, channel partners and numerous internal groups as required;
- Support rapid launch of new offerings in the Cloud Provider Program;
- Drive the growth of Mobility services;
- Understanding and communicating the service offering packaging options and purchasing rules.
Requirements:
- Expert knowledge of Cloud Service Provider Programs;
- 5+ years’ experience in Software or Cloud operations;
- Experience with enterprise systems and proven knowledge of enterprise integration;
- Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with knowledge of upstream and downstream impact/activity;
- BS/BA or related industry experience;
- Must be able to work during Pacific Time zone hours;
- Team player with strong interpersonal, communication and collaboration skills;
- Self-starter who takes initiative and works with limited direction;
- Knowledge in End User Computing a plus;
- Experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service.