Product Support Engineer

We’ll Get Along If You Have...

• 0-2years of experience in a product support or technical support role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
• Ability to prioritize tickets based on urgency and business impact, with attention to detail.
• Self-motivated and eager to learn and adapt to new technologies.
• Basic understanding of RESTAPIs and their functionality.
• Willingness to work in rotational shifts, even on weekends

Good-to-Have:

• Knowledge ofSQL, with the ability to write basic queries.
• Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow.
• Ability to write simple scripts in languages likePython to automate repetitive tasks or improve troubleshooting efficiency.
• Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
• Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
• Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.

Here’s what your day would look like...

• Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
• Defining and executing manual and automation testing strategy.
• Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance andissue tracking.
• Keep raising the bar and standards of allthe quality processes with every project.
• Identifying best practices & tools in the industry and adopting them from time to time.