Technical Support Engineer - L1 - 260512-3

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners , a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. 

Job Description

To enhance our global support team, we are hiring a  Technical Support Engineer – L1 with strong and proven customer service experience in the IT market to be based in our Bangalore, India office. As a Technical Support Engineer – L1, you will build and expand upon our professional excellence in support service to all Kaseya customers, ensuring customer delight by meeting or exceeding internal KPI targets and expectations. With your expertise and passion for problem-solving, you'll play a pivotal role in keeping businesses running smoothly & securely while building lifelong relationships. The successful candidate is expected to maintain a professional, courteous, and customer-first attitude while working on chats, phones & tickets. If you are an overachiever with proven technical support experience who thrives in a fast-paced environment, we want to speak with you.

Required Skills

• Excellent knowledge of major operating systems - Windows, macOS & Linux. 
• Familiar with the OSI model & experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, using CLI commands (ping, ipconfig, Nmap, traceroute, etc). 
• Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption Keys. 
• Basic Windows Administration, including Active Directory & Group policies. 
• Hands-on experience with Patch Management, Application & System performance troubleshooting. 
• Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).  
• Ability to read/write SQL queries. 
• Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications. 
• Familiar with Windows firewall concepts, including rule configuration. 
• Excellent written and verbal communication skills. 

Preferred
 
● Industry-accepted certifications or equivalent work experience in one or more of the following areas:

1) CompTIA A+ 
2) CompTIA Network+ 
3) CompTIA Server+ 
4) CompTIA Security+  
5) MCP, MCTS, or MCIT 
6) CCNA 

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.