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Customer Care Executive - Fresher

Rs 3 lakh p.a.

ASCLOUDSECURE

Actively hiring

Customer Care Executive

Start Date

Starts  Immediately

CTC (ANNUAL)

₹ 3,00,000 ₹ 3,00,000 /year

Experience

No experience required

No experience required

Apply By

27 Jul' 26

Posted few hours ago

Fresher Job

Be an early applicant

About the job

Key Responsibilities:

1. Manage inbound calls, emails, and chat inquiries related to bookings, modifications, refunds, and cancellations.
2. Resolve customer concerns by providing practical, timely, and empathetic solutions.
3. Maintain up-to-date knowledge of travel products, features, and offers to support customer needs effectively.
4. Record customer interactions accurately in the CRM system and follow up on pending issues.
5. Collect customer feedback and share insights with internal teams to improve services and customer experience.
6. Achieve performance targets related to call handling, resolution accuracy, and customer satisfaction.
7. Participate in training sessions to stay updated on tools, policies, and travel industry developments.
8. Escalate complex or unresolved issues to relevant teams while ensuring clear communication with customers.
9. Adhere to company policies, service standards, and communication protocols.
10. Collaborate with operations, refunds, technology, and other internal teams to ensure effective resolution of customer concerns.

Skill(s) required

Effective Communication English Proficiency (Spoken) English Proficiency (Written) Interpersonal skills

Earn certifications in these skills

Other requirements

1. 0–1 year of customer service experience; prior experience in travel, hospitality, or BPO support is preferred but not mandatory.

2. Minimum qualification is a high school diploma; a graduate degree or certification in travel, hospitality, or customer service is preferred.

3. Excellent verbal and written communication skills in Hindi and English; additional regional language proficiency is an advantage.

4. Strong problem-solving skills with the ability to handle customer complaints calmly and effectively.

5. High attention to detail in data entry, documentation, and booking-related processes.

6. Proficiency in customer service software, CRM systems, and call-handling platforms.

7. Comfortable working in rotational shifts, weekends, and holidays.

8. Strong interpersonal skills with a collaborative and team-oriented approach.

9. High levels of empathy, patience, and professionalism while dealing with customers.

10. Customer-first mindset with a passion for delivering exceptional customer experiences and taking ownership of issue resolution.

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: ₹ 3,00,000 /year

Perks

Informal dress code 5 days a week Free snacks & beverages Cab/Transportation facility Health Insurance Life Insurance

Number of openings

5

About ASCLOUDSECURE

ASCloud Secure is one of the best software development corporations that offers top-rated software development assistance in terms of boundless experience, key business insights, and a dedicated team of skilled professionals with a systematic working process. We have been helping companies and established brands re-imagine their business through robust and flexible digitalization today and unlock the possibilities of tomorrow, for more than 10 years and millions of users around the globe. We collectively bring in-depth application expertise and the latest IT improvements development to provide safe and secure software solutions for any OS, browser, and device to deliver and produce custom solutions that perfectly match the needs and behavior of our customers.

Activity on Internshala

Hiring since April 2026

75 opportunities posted

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