Customer Experience Executive- Backend (Lower Parel, Mumbai)
Rs 5.5 - 6 lakhs p.a.SyncUp
ABOUT THE ROLE:
Assist in providing world-class customer care to customers by supporting the
front end/store teams via email, chat and phone.
Consistently work with other teams to track, solve and innovate our
processes and procedures to provide the best customer care in the world
Liaise with production to fix individual customer issues and alterations.
- 6 days of working
- Rotational weekly offs
- Excellent communication skills
Key Skills:
2+ years’ experience in customer service in the apparel sector specifically in a back-end role.
Proficient in MS Office – Excel, Word and email.
Previous contact center, providing both email & phone support an asset
Exceptional communication skills, both written and verbal
Customer service oriented with a natural desire to care for the needs of others
Deep desire to put drive & effort into your work
Knowledge and passion for men's fashion and style trends
Knowledge about men's tailoring, pattern design, garment alterations, and
fabrics preferred
Vacancy posted 3 days ago
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