Technical Lead - Full Stack
Talentxo
About the Role:We're building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you'll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.Key Responsibilities:- Lead design and development of our AI-powered omnichannel dialer platform.- Architect scalable SaaS systems using modern full-stack and cloud technologies.- Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance (DNC, GDPR, TCPA).- Build real-time monitoring, analytics, and reporting dashboards for managers and supervisors.- Champion DevOps CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.- Mentor developers, enforce coding standards, and lead sprint delivery.- Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.Requirements:- 913 years in software development, including 3+ years leading teams.- Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.- Solid database expertise PostgreSQL, MongoDB/Redis preferred.- Proven SaaS architecture experience on AWS/GCP/Azure.- Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.- Excellent problem-solving, architecture, and leadership skills.Good to Have:- Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.- Knowledge of SIP, WebRTC, and telephony systems.- Familiarity with autodialer modes predictive, power, progressive, preview.- CRM integration experience with Salesforce, HubSpot, Zoho.- Understanding of compliance standards (DNC, GDPR, TCPA).- Experience with real-time analytics dashboards and call center KPIs.Bonus Skills:- AI/ML NLP, STT, LLMs for intelligent call handling and summarization.- Speech analytics, transcription, or AI-driven quality monitoring. (ref:hirist.tech)
Vacancy posted 20 hours ago
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