Customer Service Team Lead
Pickyourtrail
Customer Service Team Lead
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
3 year(s)
3 year(s)
Apply By
Not Provided
Posted today
Job
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About the job
PickYourTrail is India's most loved leisure travel brand for millennials. We've revolutionised travel with our Do-It-Yourself vacation builder platform, helping over 100,000 travellers from 14 countries create unforgettable memories. With an exceptional NPS score of 60+, we're breaking away from traditional packaged tours and creating SUPER HIT HOLIDAYS!!
Why Now?
The travel industry is experiencing a watershed moment. Post-pandemic demand is surging everyone wants to travel. Join us now for accelerated career growth. We've not only survived but thrived, expanding our footprint into a global market.
What You'll do
At PickYourTrail, we craft seamless holiday experiences for travellers across the globe. As a n TL/ATL Customer Experience (Booking & Pre-Tri p), you'll be the backbone of our travel operations ensuring absolute booking accuracy and seamless pre-trip readiness for every traveller we serve
- C+2 / C+4 Closure s: Drive timely closure of booking and pre-trip tasks within defined turnaround timelines
- Error-free booking operation s: Own the accuracy of every booking zero errors, zero misses
- Pre-trip task closur e: Ensure all pre-trip requirements are completed well within due dates for every traveller
- Chat & ticket response monitorin g: Monitor and oversee team response quality and TAT across all customer touchpoints
- Refund tracking & loss reductio n: Track refund cases end-to-end and work proactively to minimise revenue loss
- Reduce pre-trip escalation s: Identify patterns, fix gaps, and bring down escalation numbers consistently
- I2 escalation handlin g: Take ownership of complex escalations and drive them to resolution swiftly
Who Are We Looking For?
We're looking for someone who leads with ownership, thrives under pressure, and is obsessed with getting things right
- Natural lead er: You lead by example, keep your team motivated, and step up when it counts
- Detail-obsess ed: You catch errors before they become problems accuracy is non-negotiable for you
- Ownership minds et: You take full responsibility for your team's output and never wait to be chased.
- Clear communicat or: You can coordinate across teams ops, finance, suppliers with zero confusion
- Problem solv er: You don't just escalate you dig in, find the root cause, and fix it
- Travel enthusia st: You genuinely love travel and understand what a great holiday experience means to a customer.
Education : Any degree
Experie nce: 36 years in Customer Experience / Travel Operations
Work Locat ion: Madurai
Email : View email address on internshala.com
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 3 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
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