Account Manager
SafeAeon Pvt Ltd
Job Title: Account Manager Experience- 1 to 5 years Location - Mohali Shift Timings- 8:30 PM-5:30 AM Position Overview: We are seeking an experienced Account Manager to build and maintain strong relationships with our customers. This role involves leveraging sales techniques, industry knowledge, and collaborative processes to ensure customer satisfaction and drive growth. Key Responsibilities: 1. Relationship Building and Maintenance
- Develop and nurture relationships with a designated portfolio of customers.
- Ensure customer satisfaction and identify opportunities for expansion.
- Utilize consultative selling techniques to surpass renewal and expansion targets.
- Actively listen to customer feedback and relay insights to improve products and services.
- Conduct regular account reviews and monitor key performance metrics for customer success.
- Identify and pursue opportunities to upsell additional services to existing customers.
- Implement and manage automated processes to forecast and address at-risk customers.
- Collaborate within a transparent and trust-based team environment.
- Actively advocate for customers, ensuring a positive experience.
- Facilitate productive partnerships to help customers achieve their goals.
Vacancy posted more than 2 months ago
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