Team Lead-Voice
Full-time
HCLTech
Senior customer support role at HCLTech in Lucknow.
What you'll do
- Responsible for the day-to-day management of 15 – 25 front level employees
- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
What you need
- Communication
Good to have
- MS Office
- PowerPoint
Job details
- Location: Lucknow
- Education: Any graduate
- Employment type: Full-time
- Languages: English
Vacancy posted 20 days ago
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