L2 Remote Support Specialist
Hemmersbach
Role: Log accurately customer incidents, resolve complex enquiries and provide a high level of service Acquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to users Handle small software deployment projects Requirements: Experience with remote control tools C1 relevant language Ability to identify the needed part replacement and/or bug fix Deep knowledge of some more specific topics such as AD, accounts, etc. Benefits: Buddy program Onboarding program Be part of Us: Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Vacancy posted 23 days ago
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