Time Service Delivery Expert

Summary

#LI-Hybrid

Location: Hyderabad, India

This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

The purpose of this role is to provide second level expert services for employees, managers and People & Organization Services community in the area of Time Services processes and act as a subject matter expert for these services.

In addition, the role coordinates with global service centers the implementation and execution of end-to-end Time Services policies, programs and regulatory requirements within day-to-day People & Organization Services operations and provides support on Time & Attendance tool.

About the Role

Key Responsibilities

• Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations.
• Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics.
• Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards.
• Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts.
• Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements.
• Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks.
• Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.

Essential Requirements

• 2-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform.
• 2-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization.
• Strong working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements.
• Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage.
• Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality.
• Advanced proficiency in Microsoft Office, particularly Excel, with strong analytical and reporting skills.

Desirable Requirements

• Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services.
• Additional language skills apart from English is a plus.

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