Software Development Senior Analyst

Mandatory Skills:

Administer enterprise systems including  Linux/Windows servers, virtualization, storage, and backup platforms

Implement OS hardening, patching, and vulnerability remediation

Support certificate, secrets renewal

Monitor system health, availability, capacity, and performance across infrastructure platforms

Perform incident troubleshooting and root cause analysis for server, storage, backup, and access-related issues

Manage user access, permissions, groups, service accounts, and privileged access in alignment with security policies

Execute backup, restore, disaster recovery, and business continuity support activities as required

Maintain system inventory, configuration records, runbooks, SOPs, and operational documentation

Support change management activities including impact assessment, implementation planning, validation, and rollback readiness

Coordinate with application, network, security, database, and cloud teams to resolve infrastructure dependencies and service issues

Patching the systemsParticipate in on-call, shift handover, escalation, and production support activities to maintain service continuity

Support Expectations

Provide reliable day-to-day operational support for production and non-production infrastructure environments.

Respond to incidents, service requests, alerts, and escalations within agreed SLA timelines.

Participate in shift-based support, on-call coverage, weekend maintenance, and planned production activities as required.

Ensure smooth shift handovers by sharing pending tasks, open incidents, risks, and key updates with the next support team.

Follow standard operating procedures, change management processes, access control policies, and security guidelines.

Proactively monitor systems and take preventive actions to reduce outages, performance issues, and recurring incidents.