Account Manager (Client Services)

Job Description – Account Manager (Client Services)

Location: Kolkata (Head Office)

Department: Client Services & Account Management

Reporting To: Account Director – Client Services

Role Type: Mid-Level Management

About the Company

We are seeking an experienced and dynamic Account Manager – Client Services to manage key client relationships, oversee campaign execution, and lead a team of client servicing professionals. The role acts as a bridge between strategic account planning and operational delivery, ensuring campaigns are executed seamlessly while maintaining high levels of client satisfaction.

The ideal candidate will possess strong client servicing expertise, excellent project management skills, and the ability to lead teams in a fast-paced marketing and brand activation environment.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
  
• Manage client communications, project updates, deliverables, and issue resolution.
  
• Build and maintain long-term client relationships through proactive engagement.
  
• Ensure high levels of client satisfaction and retention.
  

Campaign & Project Management

• Translate client briefs into actionable campaign plans.
  
• Coordinate end-to-end execution of marketing, activation, and experiential campaigns.
  
• Monitor timelines, budgets, deliverables, and project milestones.
  
• Ensure campaigns are delivered on time, within budget, and aligned with client expectations.
  

Cross-Functional Coordination

• Collaborate closely with Creative, Operations, Production, and Finance teams.
  
• Ensure accurate briefing and seamless internal communication.
  
• Resolve operational bottlenecks and escalate critical issues when necessary.
  
• Drive efficient execution across multiple stakeholders.
  

Reporting & Documentation

• Maintain campaign trackers, client records, approval documents, and project reports.
  
• Prepare periodic status reports and performance updates for management.
  
• Ensure all documentation remains accurate, organized, and audit-ready.
  

Behavioral Competencies

• Strong Leadership & Team Management
  
• Excellent Communication & Interpersonal Skills
  
• Client-Centric Approach
  
• Problem Solving & Decision Making
  
• Time Management & Organizational Skills
  
• Attention to Detail
  
• Accountability & Ownership
  
• Ability to Work Under Pressure
  

Qualification & Experience

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
  
• MBA or Postgraduate qualification preferred.
  
• 5–8 years of experience in Client Servicing, Account Management, Brand Activation, Advertising, Events, or Marketing Services.
  
• Proven track record of managing multiple client accounts and delivering successful campaigns.
  

Compensation & Growth

• Competitive salary based on experience and capability.
  
• Opportunity to lead key client portfolios and strategic projects.
  
• Career progression within a fast-growing integrated marketing and brand activation organization.
  

Requirements

Behavioural Competencies

• Strong Leadership & Team Management
  
• Excellent Communication & Interpersonal Skills
  
• Client-Centric Approach
  
• Problem Solving & Decision Making
  
• Time Management & Organizational Skills
  
• Attention to Detail
  
• Accountability & Ownership
  
• Ability to Work Under Pressure
  

Qualification & Experience

• Bachelor's Degree in Marketing, Business Administration, Communications, or a related field.
  
• MBA or Postgraduate qualification preferred.
  
• 5–8 years of experience in Client Servicing, Account Management, Brand Activation, Advertising, Events, or Marketing Services.
  
• Proven track record of managing multiple client accounts and delivering successful campaigns.
  

Benefits

Upto 8 LPA