GB/G Head of HR Services
Full-time
BASF Global Business Services Private Limited
- Service delivery leadership
- Own end-to-end HR Services delivery for the SDU
- Ensure consistent, high-quality service through defined SLAs, KPIs, and service-level reporting.
- Operations & process excellence
- Design, implement, and optimize standardized, scalable HR processes and operating procedures aligned with global HR policies.
- Drive continuous improvement initiatives (automation, RPA, workflow redesign) to increase efficiency, reduce error rates, and shorten turnaround times.
- Manage capacity planning, workload balancing, and operational resilience for peak cycles (e.g., payroll, year-end processes).
- HRIS & technology stewardship
- Champion adoption of HR technology, self-service portals, and automation to improve employee and manager experience.
- Oversee reporting and analytics for service performance, data quality, and business insights.
- Vendor & partner management
- Manage relationships with external service providers (payroll vendors, benefits administrators, IT vendors, recruitment shared services) and ensure contractual SLAs are met.
- Coordinate with global HR Centers of Excellence and regional HR Business Partners to ensure seamless handoffs and aligned service models.
- Performance management & reporting
- Define and monitor KPIs and SLAs (case resolution times, accuracy, NPS/, time-to-hire handoff metrics, etc.)
- Use metrics to drive improvement plans and communicate performance trends and risks.
- Change & transition management
- Lead service transition projects (new processes, vendor transitions, system rollouts) and ensure minimal disruption to operations.
- Support global HR transformation programs by providing delivery expertise, implementation planning, and stakeholder coordination.
- Team leadership & capability building
- Build, lead, and retain a high-performing HR Services team focused on operational excellence and customer service.
- Set objectives, manage performance, and invest in upskilling for HR operations, HRIS, and service management competencies.
- Establish clear roles, escalation paths, and succession plans within the SDU HR Services function.
Qualifications & Experience
- Advanced degree in HR, Business, or related field; HR certifications (e.g., SHRM, CIPD) a plus.
- 10+ years of progressive HR operations, HRIS, or shared services experience; 5+ years in leadership of HR service delivery or SSC/SDU operations.
- Proven experience managing HRIS landscapes, service desks, payroll/vendor relationships, and large-scale HR process delivery.
- Strong knowledge of HR service management best practices, process automation tools (RPA), and service reporting/analytics.
- Experience working in global/matrixed environments and coordinating with Centers of Excellence and business stakeholders.
- Demonstrated success in driving process standardization, technology adoption, and measurable service improvements.
- Excellent stakeholder management, communication, and vendor negotiation skills.
Vacancy posted 15 days ago
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