Lead Analyst - Payments Production Support

Lead Analyst – Payments Production Support

Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Payments domain Led
Position: LA
Experience: 8+Years
Category: LA
Shift: Timing/rotation etc. details
Main location: Hyderabad
Position ID:J0326-1741
Employment Type: Full Time
Position Description: We are looking for an experienced Payments Production Support Lead with strong expertise in the Banking & Payments domain The ideal candidate should have hands-on experience supporting critical payment applications, strong technical skills in SQL/PLSQL, UNIX Shell Scripting, and experience working with payment engines such as GPP, Fedwire, CHIPS, SEPA, SWIFT, or Payment Gateway platforms.

Your future duties and responsibilities
Lead and manage the Production Support team for mission-critical payment applications.
Provide L2/L3 support for payment systems and ensure adherence to SLAs.
Monitor production environments, investigate incidents, and drive timely resolution.
Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
Work closely with Development, QA, Infrastructure, and Business teams to resolve production issues.
Support application deployments, releases, and post-deployment validations.
Perform impact analysis, defect triaging, and incident management.
#LI-AD11
Write and optimize complex SQL/PLSQL queries for troubleshooting and data validation.
Develop and maintain UNIX Shell scripts for automation and operational support.
Participate in on-call support and weekend deployments as required.
Mentor junior team members and provide technical guidance.
Ensure compliance with banking security, audit, and operational standards.

Required qualifications to be successful in this role
8+ years of IT experience with strong exposure to the Banking/Payments domain.
Minimum 1 year of experience leading or mentoring a team.
Strong understanding of payment processing life cycle.
Technical Skills
Strong hands-on experience in:
SQL
PLSQL
UNIX/Linux
Shell Scripting
Experience in Production Support activities including:
Incident Management
Problem Management
Change Management
Release Support
RCA preparation
Application Monitoring
Payments Knowledge

Hands-on experience with at least one of the following payment systems:

GPP (Global Payments Plus)
Fedwire
CHIPS
SEPA
SWIFT
Payment Gateway platforms

Good understanding of payment types including:

Domestic Payments
Cross-border Payments
RTGS
NEFT
Wire Transfers
ACH
High-value Payments
Preferred Skills
Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar.
Knowledge of scheduling tools such as Autosys or Control-M.
Exposure to ITSM tools like ServiceNow or JIRA.
Basic understanding of Java applications and middleware.
Experience working in Agile/Scrum environments.
Banking or financial services project experience is highly preferred.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.