ORPOS - support

Professional Experience: • POS Support: 5+ years of L2 support on a retail POS platform (ORPOS/JM POS or a similar Java-based POS). • Integration & Sync: Proven experience troubleshooting transaction sync and integration flows across register, Back Office, and Central Office - including RMS, RPM, RESA, payments, and compliance systems. • Retail Operations: Strong understanding of sales, returns, and Start Of Day (SOD) and End Of Day (EOD) workflows. • On-Call Coverage: Willing to work a 24x7 shift / on-call rotation supporting stores across multiple regions.
Technical Skills: • Java & Microservices: Hands-on debugging of Java and Spring Boot applications - reading code, interpreting stack traces, and applying minor fixes. • API & Integration: Proven troubleshooting of REST APIs, JSON payloads, and event / message-based sync flows. • SQL & Data Analysis: High proficiency in SQL/PL-SQL for data verification, transaction auditing, reconciliation, and ad-hoc report validation. • Log Analysis & Monitoring: Skilled with centralized logging and monitoring tools (Splunk / ELK-Kibana / Grafana or equivalent) to analyse logs, stack traces, and system dumps and to configure alerts. • Performance Analysis: Able to diagnose performance and stability issues - thread and heap dumps, memory, GC, and latency across services. • Reconciliation & Settlement Analysis: Able to reconcile POS sales, tenders, and payment settlement against backend and finance systems and isolate mismatches. • Linux, FTP & Scripting: Comfortable operating on Linux, managing file transfers (FTP/SFTP), and running and maintaining operational scripts. Public • Containers & Deployment: Working knowledge of Docker/Kubernetes and microservice deployment configurations. • POS Hardware: Experience configuring registers, scanners, pin pads, and payment terminals. • Security Awareness: Familiarity with PCI-DSS and secure handling of payment and cardholder data. • ITSM Tools: Proficiency with ServiceNow or Jira for SLA-driven incident, problem, and change management.

Soft Skills: • Root-Cause Isolation: Deep analytical ability for high-priority, time bound store incidents. • Problem & Trend Analysis: Able to analyse incident trends, identify recurring root causes, and produce formal RCA and post-incident reviews. • Technical Communication: Ability to coordinate effectively across store staff, vendors, and L3 and Squad teams.