L2/L3 IT Ops Specialist

L2/L3 IT Operations Specialist Contract : 12 months + extensions Remote : India Rate : ₹162,000 - ₹227,000 INR per month Required Skills & Experience A minimum 5-8 years of experience at the level of L2/L3 support specialist. Good experience managing IT environments for a mid to large international organizations, including providing direct client facing / end-user support. Good overall understanding and providing support for networking, security, backup/storage, identity management, servers, and workstations. Strong experience documenting systems, services and process as well as creating network diagrams, rack-diagrams, policies, and procedures. Strong understanding of IT project management practices. Strong experience supporting both end users and other IT professionals Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products. Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform). Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organizations at the same time. Strong experience of working in a customer focused end-user support functions covering multiple aspects of IT infrastructure (servers, workstations, network, engineering software, SharePoint) In-depth knowledge of Microsoft ecosystem of enterprise product. Certification is considered a plus. Prior experience with Active Directory and Azure Prior understanding of MS Azure Prior experience with applications such as Zscalar Nice to Have Skills & Experience Prior M&A experience - as a user impacted or apart of the acquiring organization Job Description Insight Global is seeking a senior Level III It Operational Support Specialist to join a multinational professional serv