Hotel Manager
Pasban - The Gatekeeper
About the role The Hotel Manager is the on-property leader for one of our four boutique hotels. You own the guest experience, the team, the P&L, and the reputation of the property. This is a hands-on role at small-inventory properties (typically 8–25 keys) where the manager is expected to lead from the front. Key responsibilities Deliver the property's guest experience vision — from arrival ritual to check-out. Lead and roster the full on-property team: front office, F&B, housekeeping, kitchen, and maintenance. Own the monthly P&L — revenue, cost of goods, payroll, utilities, and repairs. Drive direct revenue through repeat guests, on-property upsells, and partnerships with local experience providers. Maintain brand, safety, and hygiene standards; conduct daily walk-throughs and weekly audits. Handle guest escalations personally and close the loop on online reviews. Work with Reservations and Revenue to manage inventory, promotions, and group enquiries. Coordinate with the Delhi office on HR, finance, marketing, and Zoho platform usage (People, Desk, CRM). What we're looking for 5–10 years of hotel operations experience, with at least 2 years as an Assistant Manager, Operations Manager, or Hotel Manager. Boutique, resort, or luxury experience strongly preferred — standalone properties valued over large chains. Comfort running a small team of 15–40 people across departments. Strong financial literacy — able to read a P&L and take cost decisions. BHM or equivalent preferred; exceptional operators without a formal degree will be considered.
Vacancy posted 17 days ago
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