ServiceNow Engineer - ITOM Health / Event Management

ServiceNow Engineer – ITOM Health / Event Management

Claidroid — Pune / Thiruvananthapuram, India (Hybrid)

Claidroid Technologies Pvt. Ltd.

Location: Pune / Trivandrum

Work Mode: Hybrid / Project Delivery Model

Experience: Relevant ServiceNow ITOM / Event Management experience

We’re Hiring: ServiceNow Engineer – ITOM Health

Claidroid Technologies Pvt. Ltd. is hiring an experienced ServiceNow Engineer – ITOM Health / Event Management for a strategic enterprise technology engagement with a leading global client.

The role involves end-to-end responsibility for the implementation, configuration, application development, technical support and consulting of ServiceNow ITOM Health and Event Management solutions.

This opportunity is ideal for professionals with strong hands-on expertise in ServiceNow, ITOM Health, Event Management, application configuration, workflow development, production support, alert correlation and event-noise reduction .

About Claidroid Technologies

Claidroid Technologies Pvt. Ltd. is a global digital transformation and technology services partner built around Cloud, AI, Automation and Enterprise Platforms .

We work with leading enterprises to modernize technology platforms, improve operational efficiency, strengthen governance and deliver high-quality technology solutions.

Role Overview

As a ServiceNow Engineer – ITOM Health , you will work closely with support teams, monitoring-tool owners and business stakeholders to understand ongoing requirements and translate them into effective ServiceNow solutions.

You will be responsible for gathering and documenting functional and process requirements , developing technical requirements, and implementing ServiceNow Event Management capabilities aligned with business and stakeholder expectations.

The role requires a strong understanding of core ServiceNow functionality and out-of-the-box features , along with broad IT operations knowledge. You will work in a DevOps mode , covering requirement analysis, solution design, development, deployment and ongoing operation of the platform.

Key Responsibilities

• Analyse client requirements and product specifications and propose appropriate technical solutions in ServiceNow .
• Design and estimate ServiceNow solutions based on business and technical requirements.
• Develop or coordinate the development of ServiceNow features in line with platform best practices.
• Configure and develop ServiceNow applications to support new functionality, interfaces and modules.
• Configure UI components and workflows based on business requirements.
• Work within the defined Software Delivery Lifecycle (SDLC) to document and deliver requirements.
• Maintain solution designs and technical documentation in line with industry best practices.
• Reuse and extend existing implementations while contributing to continuous improvements.
• Take ownership of assigned tasks and deliver them within committed timelines.
• Maintain professional and goal-oriented communication with client stakeholders.
• Support implementation of the latest relevant ServiceNow plugins with minimal disruption to IT operations.
• Support ServiceNow platform upgrades, including product-specific testing and defect resolution.
• Ensure configuration consistency across development, stage, testing, sandbox and production environments .
• Participate in ongoing production support and end-user support .
• Troubleshoot bugs and resolve defects in applications developed by the ServiceNow team.

Event Management & ITOM Responsibilities

• Continuously improve Event Management automation .
• Improve and optimize alert correlation .
• Oversee event-noise reduction and drive continuous optimization.
• Maintain and enhance the ServiceNow Operations Workspace configuration.
• Adjust the Operations Workspace / Command Center based on evolving user requirements.

Must-Have Skills

• Strong hands-on experience with ServiceNow .
• Strong understanding of ServiceNow ITOM Health and Event Management .
• Deep understanding of core ServiceNow functionality and OOTB features .
• Experience in ServiceNow configuration and application development .
• Experience in gathering and translating business requirements into technical ServiceNow solutions.
• Strong understanding of UI and workflow configuration .
• Experience supporting ServiceNow in production environments .
• Strong troubleshooting and defect-resolution skills.
• Understanding of DevOps delivery models .
• Experience across requirement analysis, design, build, deployment and operation.
• Broad understanding of IT operations and mainstream infrastructure technologies .
• Strong client communication and stakeholder-management skills.

Candidate Profile

We are looking for professionals who can take end-to-end ownership of ServiceNow ITOM Health and Event Management solutions .

The ideal candidate should be comfortable working across development, configuration, production support, platform upgrades and operational optimization , while collaborating closely with client stakeholders, support teams and monitoring-tool owners.

Candidates should also be able to work independently, take ownership of delivery timelines and continuously improve the existing ServiceNow implementation.

Why Join Claidroid Technologies?

At Claidroid Technologies , you will work on enterprise technology initiatives for global clients in an environment that values technical excellence, ownership, automation, reliability and continuous improvement .

This role provides strong exposure to:

• ServiceNow ITOM Health
• Event Management
• ServiceNow Application Development
• Event and Alert Correlation
• Automation
• Event-Noise Reduction
• Operations Workspace / Command Center
• Platform Upgrades
• Production Support
• DevOps Delivery

Work Location

Pune / Trivandrum

Candidates should be open to working from the designated project location as required by the client and project delivery model.

Key Skills: ServiceNow | ITOM Health | Event Management | Alert Correlation | Event Noise Reduction | Operations Workspace | ServiceNow Development | ServiceNow Configuration | Workflow Configuration | UI Configuration | Production Support | DevOps | Platform Upgrades | Troubleshooting