Synechron - RPGLE Production Support Engineer
Synechron Technologies Pvt Ltd
Job Description :Role : RPGLE Production Support EngineerPosition : RPGLE Production Support EngineerExperience : 4+ YearsLocation : Pune / Bangalore / NoidaWork Mode : 5 Days Work from Office (Mandatory from Client Location)Role Overview : We are looking for an experienced RPGLE Production Support Engineer to support and maintain critical IBM i (AS/400) applications. The ideal candidate should have strong experience in RPGLE application support, incident management, troubleshooting, and production monitoring in a 24x7 support environment.Key Responsibilities : - Provide production support for RPGLE-based applications running on IBM i (AS/400) systems.- Monitor application performance and proactively address production issues.- Analyze, troubleshoot, and resolve application incidents, defects, and performance bottlenecks.- Perform root cause analysis (RCA) and implement preventive measures.- Work closely with development, infrastructure, and business teams to resolve production issues.- Support batch job monitoring, job scheduling, and production deployments.- Handle service requests, incidents, and change management activities as per SLAs.- Maintain support documentation, troubleshooting guides, and operational procedures.- Participate in on-call and shift support activities.Required Skills : - 4+ years of hands-on experience in RPGLE Production Support.- Strong knowledge of IBM i (AS/400) platform.- Experience with RPGLE, CLLE, DB2/400, SQL, Query/400.- Good understanding of batch processing, job scheduling, and production monitoring.- Experience in incident management, problem management, and change management processes.- Ability to perform log analysis, troubleshooting, and root cause analysis.- Familiarity with ticketing tools such as ServiceNow, Remedy, or similar.- Strong communication and stakeholder management skills.Preferred Skills : - Knowledge of ITIL processes.- Exposure to banking, financial services, insurance, or retail applications.- Experience working in a 24x7 production support environment.Shift & Work Requirements : - 5 Days Work from Office is mandatory from the client location.- Night Shift Requirement : 1 week every month, including weekends.- Shift Allowance : Applicable during the assigned night shift week. (ref:hirist.tech)
Rs 3.5 - 5 lakhs p.a.
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...specifications, and data sheets 3. Organize, store, and manage physical and digital documents to ensure easy retrieval for engineering and production teams. 4. Audit existing documentation regularly to reflect technical changes, process improvements, or regulatory updates...Immediate startRs 2 - 3 lakhs p.a.
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