Help Desk Executive
Career Soft Solutions Inc
Job Title: Help Desk Executive Location: Vadodara Shift: US Eastern Shift Priority: Proficiency in English & Thorough Knowledge of Computer Job Responsibilities: Manage and resolve incoming queries via email/helpdesk system. Track, prioritize, and close tickets within defined SLAs. Provide support on CRM (Zoho CRM & Recruit) usage and any other tools that the organization uses to support delivery or sales. Develop proficiency in configuring and managing all internal tools and systems; provide effective troubleshooting and user support. Understand and utilize out-of-the-box reports; create and customize reports as needed to support business requirements and decision-making. Troubleshoot data errors, duplicates, and access-related problems. Assist users with navigation, updates, and basic reporting. Follow up with Sales/Delivery teams for timely updates if needed to support reporting requests. Perform regular data audits to maintain CRM hygiene. Ensure mandatory fields and naming conventions are followed. Highlight and correct data inconsistencies. Support daily/weekly reporting and dashboard updates. Validate data before sharing with leadership. Maintain tracking sheets and reporting accuracy. Ensure adherence to defined SOPs and processes. Guide users on process-related queries. Maintain FAQs and basic documentation for common issues. Coordinate with Sales, Delivery, and Sales Ops teams to resolve IT and or reporting issues. Ensure smooth communication and faster issue resolution. Support onboarding of new users on tools and processes. Required Skills Strong problem-solving skills. Good communication (written & verbal). High attention to detail. Ability to multitask and manage priorities. Basic
Vacancy posted 23 days ago
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