Sonata Software - Program Manager
SONATA SOFTWARE LIMITED (SONATA SOFTWARE LIMITED)(189)
ABOUT SONATA SOFTWARE : Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework.Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth.Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.About role : This role is critical to scaling Priority Community Support (PCS) and advancing : 1. Support efficiency and case deflection.2. Engineer productivity and throughput.3. Customer experience through faster, high-quality resolutions.4. Adoption of AI and community-led support at scale.Responsibilities : - Drive end-to-end execution of PCS initiatives including cohort onboarding, case deflection, and AI enablement.- Partner across CSS, Product Groups (PG), PRIMO, and vendor teams to ensure alignment and delivery.- Use data and insights to identify support gaps, trends, and improvement opportunities.- Lead operational cadence, including tracking KPIs, managing dependencies, and mitigating risks.- Improve support workflows across Q&A, DfM, and case orchestration pipelines.- Enable adoption of AI-driven solutions (e., suggested answers, automation workflows).- Provide regular program status updates, including risks, progress, and impact.Qualifications : - Bachelors degree in Engineering, Computer Science, Business, or related field.- 5+ years of experience in Program Management / Technical Program Management / Support Operations.- Experience driving cross-functional programs across engineering, product, and operations teams.- Experience in Azure / cloud platforms and support ecosystems.- Familiarity with AI-driven support, automation, or knowledge platforms.- Strong analytical, problem-solving, and stakeholder management skills.- Ability to operate effectively in ambiguous, fast-paced environments.Location : Hyderabad (preferred) | Open to discussion. (ref:hirist.tech)
Vacancy posted 25 days ago
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