Customer Success Specialist
BiteSpeed
Customer Success Specialist
Start Date
Starts Immediately
CTC (ANNUAL)
Competitive salary Competitive salary
Experience
1 year(s)
1 year(s)
Apply By
Not Provided
Posted today
Job
Be an early applicant
About the job
About BiteSpeed
Hey there! We are a Sequoia backed SaaS startup on a mission to help e-commerce brands embrace conversational commerce as the future of selling online.
Currently, 2000+ Shopify brands across 50+ countries use BiteSpeed to drive 20%+ revenue doing everything from Whatsapp marketing to chatbots & handling support across channels.
Read more about our mission and the story of commerce here-
Check out more about us here - and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - (we openly brag about this )
Weve had some solid investors back us (making it easier for you to stalk us since youd do this anyway):-
- BiteSpeed Raises USD 3.5M Funding, Led by Peak XVs Surge-
- E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XVs Surge-
- BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
About the role
We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).
We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.
What youll do
- Your core job is to own our customer relationships , make them successful and fans of BiteSpeed.
- Tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue.
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
What makes you a good fit
- You care about delivering a service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You are an engineering graduate and have 1+ years of work experience in B2B customer success .
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Salary and Location
Location: Bangalore
Expected CTC: We pay on top of market standards with generous ESOPs for everyone in the team.
Our Way Of Life - .
Our Purpose
At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace were trying to create.
Our purpose is about why were here and what we care about:-
- Personal Transformation
- Wealth Creation
- Winning Together
Our Values
Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
We have 5 core values:-
- Go Above And Beyond
- Making Things Happen
- Say It Like It Is
- Progress Over Perfection
- Dont Take Yourself Seriously, Take Your Work Seriously
Perks & Benefits
Small things weve done to ensure we take care of our wellness, learning & keep things fun:-
- Health Insurance - Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
- Quarterly Off-sites - Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
- Cult Fitness Membership - All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
- Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure were constantly growing.
- Salary In Advance - Trust first, by default. We pay out salaries in the first week of the month.
How to apply?
If this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit on View email address on internshala.com.
Know someone who might be a great fit? Refer them to us , if they end up joining we'll send you an Apple Airpods Pro as a gesture of thanks!
For any queries feel free to write to View email address on internshala.com.
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
Additional Questions
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C .
Already registered? Login
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C .
Already registered? Login
- ...into the workflows of the Fortune 100 every week. 2,200+ Customers 10 of Top 12 CPG Companies Customers include Coca-Cola... ...the US, India, Canada, and the UK. Pre-IPO. Customer Success Specialist Profile: Fueled by our customers and business growth, we’re...Suggested
- ...Role Overview You’ll be at the heart of helping customers successfully move onto a modern Community platform. In this role, you blend data migration, customer success, and light technical work to make complex transitions feel simple and reliable for customers. You’ll...SuggestedHybrid workWork at officeLocal areaFlexible hours
- Customer Success Executive Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience...SuggestedFull timeImmediate start
- Customer Success Operations Specialist Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary...SuggestedImmediate start
- ...Operations - India · Bengaluru, India Customer Success Executive - Off Roll About Moove Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle...Suggested
- ...we are rapidly achieving our mission - eliminating unfairness to enable trust for the world. Responsibilities As a Senior Customer Success Manager, you will lead our expansion efforts in named set of existing accounts by connecting at the level of CXO’s. You will be...Full timeWorldwide
- ...campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here. Job Title : Senior Customer Success Manager Location : Bangalore, India Time Zone: APAC (8 AM to 5PM) Reports to : Customer Success Lead About Easyship...Long term contract
- ...with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking... ...opportunities, this role is for you. At Payoneer, Customer Success is no longer just about retention—it is a core revenue engine...Long term contractWorldwide
- ...ZeroFox seeks a Customer Success Manager (CSM) focused on supporting our OEM and Managed Security Service Provider (MSSP) customer base. This role is responsible for driving long-term success, adoption, and retention of strategic partners who embed, resell, or operationalize...Long term contractFull time
- ...regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda: The Customer Success Manager is responsible for driving post-sales relationships, driving product adoption, and identifying upsell or cross-sell...Long term contractWorldwideFlexible hours
- ...and deep understanding of the small business community give our customers the confidence to focus on what they do best. Since 2013, we’... ...: We are seeking a highly driven Frontline Manager, Customer Success to lead a multi-channel customer support team operating in a night...Long term contractTemporary workNight shift
- Customer Success Manager Start Date Starts Immediately CTC (ANNUAL) Competitive salary Competitive salary Experience...Full timeImmediate startFlexible hours
- ...is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks –... ...governance, and do more with data. The Opportunity: As a Customer Success Manager, the role involves becoming a trusted advisor to...Contract workHybrid workShift work
- ...ZeroFox seeks a Customer Success Manager (CSM) to build and maintain post-sales relationships with various customers of diverse industries and sizes. CSMs drive value by serving as trusted technical advisors, support contacts, and aligned resources with ZeroFox customers....Full time
- ...strategic, client-facing role responsible for growing existing accounts (farming), ensuring delivery success, supporting Statement of Work creation, and formally closing customer projects with measurable outcomes Account farming & revenue growth · Identify and pursue...Full time
- ...Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle. Customer Success Manager The Customer Success Manager is a trusted resource to the Customer Success & Global Renewals teams , helping support...
- ...To be part of enthusiastic team for Managed Services, Delivering high quality solutions, Contributing to customers success and development of the entity. So, love to unleash the potential of a talented team by coaching them to be at their best so they can work in a flow...Full timeContract workFlexible hours
- ...business unit at Apna owns revenue, sales and customer retention at Apna. The team comprises 3... ...Operations, which includes Customer Success Management. The sales team is divided based... ...via Priority support team (Subject matter specialist) Maintain tight documentation and...Full time
- ...Empower creators. Champion their success. Scale impact. We’re Passion.io - and we’re on a mission to make the world more confident... ...0,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making...Remote jobWorldwideShift work
- ...individuals to help us shape the future of data security and work towards a safer digital future. Fortanix is looking for a Customer Success Manager to ensure customers in the APJ region have a world class experience. As a CSM, you'll be the trusted advisor and primary...Full timeCasual workHybrid workWorldwideShift work
Rs 3 - 4 lakhs p.a.
Customer Success Associate Start Date Starts Immediately CTC (ANNUAL) ₹ 3,00,000 - 4,00,000 ₹ 3,00,000 - 4,00,000 /year...Immediate start- ...CloudSEK’s Product Suite: CloudSEK XVigil constantly maps a customer’s digital assets, identifies threats and enriches them with... ...individuals who are passionate about making a big impact in customer success. The Customer Success Associate will be responsible for...Full timeWork at officeFlexible hours
- ...Overview: The Client Success Partner is responsible for growth and retention of a client portfolio comprised of up to 30-35 accounts... ...Client Success Partner, you will be responsible for full end to end customer account management. The successful CSP not only manages the day...Long term contractFull time
- ...development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to...Full timeShift work
Rs 4 lakh p.a.
This is a remote position. Salary Structure: Rs. ₹4 LPA + ₹2 LPA Variable Pay for initial 12 months Rs. ₹5 LPA + ₹3 LPA Variable Pay after 12 months Experience Required: 3+ years Advantage: Prior experience in a marketing agency ...Full timeRemote jobWork from homeRs 4 - 10 lakhs p.a.
Customer Success Manager Start Date Starts Immediately CTC (ANNUAL) ₹ 4,00,000 - 10,00,000 ₹ 4,00,000 - 10,00,000 /year...Immediate start- ...intuitive tools and dashboards.The result is smarter shopping : loyal customers, increased sales, and improved products.The problem we are... ...Australia, India, Lithuania, France, Germany and the UK!.As a Technical Success Manager, youll be joining our Client Services team as Tier 2...Long term contractCasual workHybrid workWork at officeLocal areaImmediate start
$ 120 per month
...Partners, Accenture and ServiceNow. Our credentials: 125+ Enterprise Customers | 125K+ Global Professionals Hired | 11M+ Sq.ft Workspace Under... ...seamlessly integrated with leading global tools. Lead Customer Success Manager About the Role: We're seeking a dynamic Customer...Rs 15 - 25 lakhs p.a.
...Quick Highlights Role : Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate support, reduce costs, and deliver effortless CX at scale. Reports...Full timeWork at officeShift workNight shift- ...Services and Front Desk Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports handling...Full time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Specialist. Be the first to apply!
