PTC Software - Technical Lead - DevOps

Job Description :Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.Job Description :We are looking for an experienced DevOps Engineer to lead the design, implementation, and optimization of our DevOps ecosystem.In this role, you will drive automation, scalability, and reliability across infrastructure, tooling, and CI/CD pipelines. You will partner closely with cross-functional engineering teams to streamline development workflows, enhance deployment processes, and foster a culture of continuous improvement and operational excellence.Key Responsibilities :1. Automation & Tooling :- Design, develop, and maintain automation tools and internal platforms that support workflows for industry-leading CAD software.- Build and enhance scripts, frameworks, and deployment tooling to optimize development and operations.2. CI/CD Pipeline Management :- Architect, implement, and maintain robust CI/CD pipelines using tools such as Jenkins, ensuring reliable, repeatable, and fast delivery cycles.- Improve build, test, and deployment automation for high-scale engineering environments.3. Monitoring & Observability :- Implement and manage monitoring, logging, and alerting solutions (e.g., Grafana, Prometheus, ELK, Cloud-native tools).- Ensure proactive detection, diagnosis, and resolution of performance issues.4. Incident & Reliability Engineering :- Lead incident response efforts, conduct root-cause analysis, and drive post-mortem reviews.- Implement reliability best practices to strengthen uptime and reduce operational risk.5. Collaboration & Continuous Improvement :- Work with development, QA, security, and product teams to integrate DevOps best practices across the lifecycle.- Champion continuous improvement in automation, performance, and engineering efficiency.Required Qualifications :- Bachelors or Masters degree in Computer Science, Engineering, or a related field.- 5 to 8 years of hands-on experience in DevOps, SRE, platform engineering, or related domains.Technical Skills :- Strong proficiency in scripting languages such as Python and Bash.- Experience with at least one programming language such as C/C++ or Java.- Expertise in CI/CD pipeline tools (e.g., Jenkins, Git-based workflows).- Experience with build automation, configuration management, and infrastructure tooling.- Working knowledge of monitoring & observability stacks (Grafana, Prometheus, ELK, etc.).Soft Skills :- Strong leadership and communication abilities.- Demonstrated capability to work effectively with cross-functional teams.- Proactive problem-solving mindset and ownership-driven attitude.Preferred Experience :- Background in software development, build systems, or developer productivity engineering.- Exposure to CAD or large-scale engineering software environments (good to have, not mandatory).- Experience working in an Agile/DevOps culture. (ref:hirist.tech)