GM Fleet Account Executive - Service SCR (Houston, TX)

Description

The GM Fleet Service team is a group of highly skilled professionals with deep expertise in customer relationships, product issue resolution, and sales support. This team includes both field and central office employees who are focused on meeting the service needs of high-volume fleet customers and minimizing vehicle downtime to maximize the value of GM vehicles in our customers’ fleets.

The Role

As an Account Executive – Service, you are the primary GM service support contact for assigned high-volume fleet customers. You will partner closely with GM Fleet sales teams to remove service-related roadblocks that could impact customer satisfaction and future sales.

This is a territory based role. The Account Executive must be located in Houston, TX.

What You’ll Do (Responsibilities)

Build and maintain positive, productive business relationships with assigned fleet accounts.

Provide prompt, proactive service support to minimize customer vehicle downtime.

Establish strong working relationships with internal and external partners, including retail dealers and fleet decision-makers.

Conduct frequent joint customer calls with the Account Executive – Sales and Commercial District Sales Managers.

Support local field sales activities, customer meetings, and industry trade shows as needed.

Serve as a key interface between retail dealerships and fleet customers to resolve service concerns.

Establish and administer GM Warranty In-Shop agreements with key accounts, including management of associated warranty expense.

Provide dealership service readiness feedback and support Techline products at GM dealerships and other authorized facilities, including select GM Fleet accounts.

Partner closely with GM District Managers – Parts & Service to review vehicles in repurchase jeopardy and seek creative solutions to avoid buy-backs.

Provide third-level, on-site support to resolve complex automotive technical and Techline issues.

Hold yourself and others accountable for demonstrating GM’s values and cultural behaviors in all interactions.

Your Skills & Abilities (Required Qualifications)

Bachelor’s degree or equivalent relevant experience.

5+ years of B2B sales and/or account management experience.

Demonstrated ability to build strong relationships and influence business partners at multiple levels.

Strong organization and planning skills with the ability to manage multiple, sometimes conflicting priorities.

Excellent oral and written communication skills, including the ability to tailor messages to different audiences and present information clearly and effectively.

Proven ability to thrive in a fast-paced, innovative, and rapidly evolving environment; comfortable operating with ambiguity.

Proficient in Microsoft Word, Excel, and PowerPoint.

Ability to travel 50%–75% within the assigned region.

#LI-LK1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.)

This role is categorized as remote; however, the selected candidate must live in an approved city within the assigned territory or be willing to relocate. The candidate will be required to relocate, or already reside in the approved city no later than the timeline provided at offer.

The selected candidate will be required to travel at least 50% or more on a frequent basis.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

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Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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