In Service Engineer- Cabin & Cargo Mechanical

Job Description:

About US

Ours is a dynamic team of engineers providing technical assistance to Airbus Customers for the complete in-service fleet of Airbus Commercial Aircraft. With Safety and Customer Satisfaction at the heart of its missions the team ensures timely responses and recommendations to daily queries/reports as well as technical onsite assistance whenever required. On a daily basis we are in direct contact with our Customers and a significant number of internal and external stakeholders (Design Office Continued Airworthiness office AOG technical center Programs Manufacturing Vendors Field representatives etc...). At any time we will be the Voice of the Customer within the Airbus organization.

About you required skills:

• Educated to a 4-years aeronautical engineering degree (or equivalent)

• 2 to 5 years of experience in relevant roles

• Experience and/or knowledge of Cabin & Cargo Mechanical Equipment (Galleys Lavatories Cargo Compartment Avionics Compartment Floor to Floor )

• Airline operations knowledge

• Prior experience in In-service activities preferred

• Service minded and highly customer focus

• Advanced interpersonal skills to work in close collaboration with Multi Functional Teams & external stakeholders in a multicultural environment

• Team player adaptable open to continuous development reliable & tenacious

• Good Presentation skills both oral and written

• Negotiation level in English written and spoken

Do you want to be part of a great fun-loving team

Do you want to work in a multi-cultural environment

Do you want to interact with customers suppliers and many other stakeholders beyond siglums

Do you like to challenge yourself from very short term (hours) to very long term (years) technical challenges by learning continuously

Are you customer oriented and feel satisfied by helping them in resolving their technical challenges

IF YES JOIN US!

What you will be doing Tasks & Responsibilities:

As the successful candidate you will work with the In-service systems engineering team in charge for Cabin & Cargo Mechanical Component (ATA 25) within the In-Service Engineering Centre Of Competence (COC) 1SYCM siglum and :

• Answer customer daily engineering queries regarding the Cabin & Cargo Mechanical Equipment (Galleys Lavatories Cargo Compartment Avionics Compartment Floor to Floor ) for the whole Airbus commercial fleet and all customers on time & quality.

• Follow up as required through discussions with the Airlines or their representatives and provide on-site / virtual assistance where & when necessary.

• Ensure that all technical concerns and needs raised by the customer are well assessed and addressed within the defined time scale.

• Analyze all reported in-service events or queries to identify potential impacts on safety airworthiness reliability quality cost of operations and ownership passenger and crew comfort and provide appropriate response.

• Monitor consolidate and analyse all in-service events identify potential impacts on airworthiness reliability quality cost of ownership passenger and crew comfort and operational cost.

• Launch appropriate corrective action with the relevant program and design organisation and ensure the required level of progress and follow-up during the investigation phase acting as the voice of the customer to ensure the problem solution is in the best interests of the customer.

• Ensure feedback of in-service experience maintenance activities and significant issues to management design organisation and the suppliers.

• Review Service Bulletins and provide inputs for inspection service bulletin creation.

• Create clear precise and value added presentations on technical topics and present in technical forums (from technical meeting to Worldwide symposium).

• Use / develop dashboards using data analytics Airbus tools (typically Skywise Services) to provide visibility on Airbus product reliability.

• This role may require some travel for business and as such you must be able to travel accordingly.

• This role may also require taking a few turns on team stand-by rotation to support on AOG queries outside of normal business hours.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

IC