Integrated Logistics Customer Onboarding - Technical Architect

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Technical Architect is the senior authority for OTM and ControLOG configuration, responsible for driving quality, governance, and standardization across Customer Onboarding and Run teams.This role bridges Solution Leads and Configuration Specialists, ensuring consistent delivery across internal and subcontractor teams.

How you create impact

• Translate solution designs into clear, executable configuration work packages.
• Review and validate configuration outputs to ensure quality and adherence to standards.
• Lead and mentor Configuration Specialists (internal and external), including task allocation.
• Manage subcontractor delivery, ensuring timelines, quality, and SLA compliance.
• Act as the SME for complex OTM configuration and logistics processes.
• Collaborate with Solution, Engineering, Testing, and Integration teams for end-to-end delivery.
• Support project tracking, risk identification, and issue resolution.
• Drive continuous improvement, standardization, and knowledge sharing.

What we would like you to bring

• 7+ years of experience in OTM, TMS, or logistics systems configuration.
• Proven experience leading teams or configuration workstreams.
• Strong understanding of OTM configuration objects and logistics processes.
• Experience managing vendors/subcontractors preferred.
• Strong analytical, problem-solving, and communication skills.
• Ability to translate functional designs into actionable tasks.
• High attention to detail with strong documentation discipline.
• Stakeholder management and cross-functional collaboration skills.
• SQL/data analysis knowledge is an advantage.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.